Returns & Exchanges

At DFX Powerball, we stand by the quality of our gyro exercisers and offer a 30-day satisfaction guarantee for all unused items in their original packaging. Whether you are looking to exchange a model or request a full refund, our team is dedicated to ensuring your training remains on track.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely place the Powerball and any included accessories back into the original box to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, we will process your refund or ship out your exchange within 3-5 business days.